Thursday, July 24, 2008

customer service

i woke up early this morning with a backache and tummy ache and it wouldn't let me go back to sleep. its not a throw-up tummy ache, more of an annoying dull ache. i figure it must be old age and i don't have the best posture in the world. exercising and stretching probably would help some. hmm....might have to invest in doing some of that.
yesterday after much debating about the shootsac purchase i came to my senses and did not purchase. i surprise myself that i have such will power. {ha! will power?} anyway, after returning from one of my nieces birthday party, i found my lucky brand tops waiting for me {yippy} and these on my front porch:
my cell phone contract was up and i was online all day sunday looking for the best deal while i waited for ham to make up his mind on which cell phone he wanted. i found 2 years ago that if you go to wirefly.com you get the best phone prices. i got 2 razor phones for free and paid $9.99 for shipping. so i went there again and found that if your a new customer {which is probably true for all wireless sites} you get cheaper phones which i find to be not fair. i am a loyal customer who stuck with her 2 year contract and paid the bills on time. so come monday morning i call at&t and tell them i would like to cancel my services since my contract is up. they of course ask me why and i tell them flat out that i can go to wirefly.com and get cheaper phones for being a 'new" customer instead of extending my contract and upgrading my phones. i thought they would of said ok since i was still going to use them as my carrier but instead they totally surprised me and came through with great customer service. not only did i get ham's phone for the 69.99 price { mine was free} but free shipping and i also got to go with a smaller family plan {550 minutes} since we don't need or use all the other minutes {700}. they made it happen. which i find to be rare these days. good customer service.

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